FAQ's

Q1: What types of products do you manufacture?

A: We specialize in the manufacturing of Brass, Wooden and Iron Curtain Hardware and Accessories.

Q2: Do you accept bulk orders?

A: Yes, we welcome bulk orders for our products.

Q3. Can I place a trade order with your company?

A: Absolutely, we accept trade orders for our curtain hardware and accessories.

Q4: What is the typical lead time for bulk orders?

A: The lead time for bulk orders may vary depending on the quantity and specific products ordered. Please contact us for more information.

Q5: Are your products customizable for specific requirements?

A: Yes, we offer customization options for our products to meet specific requirements. Please reach out to discuss your customization needs.

Q6: Do you offer installation services for your products?

A: While we do not provide installation services, we can offer guidance and support for the installation of our curtain hardware and accessories.

Q7: What Finishes do you offer for your products?

A: Our products come with Antique Brass, Polished Brass and Wooden (Self Colour) Finishes, For other finishes please contact us.

Q8: Can I request a sample of your products before placing a bulk order?

A: Yes, we can provide samples of our products for evaluation before placing a bulk order.

Q9: Do you ship internationally for bulk orders?

A: Yes, we can arrange international shipping for bulk orders. Please inquire about shipping options and costs.

Q10: How can I place a bulk or trade order with your company?

A: To place a bulk or trade order, please contact our sales team directly or visit our website for more information on ordering processes and requirements.

Products

Shipping

Q1: Where do you offer shipping services?

A: We ship to selected locations in the United States and the United Kingdom.

Q2: Who is responsible for paying custom duty, tax, and local taxes?

A: The buyer is responsible for paying any custom duty, tax, and local taxes.

Q3: Are there any additional charges for customs or taxes?

A: Yes, the buyer may be subject to additional charges for customs or taxes based on the destination country's regulations.

Q4: What happens if there is a delay in shipping due to customs?

A: We are not responsible for delays in shipping due to customs procedures.

Q5: Do you offer expedited shipping options?

A: Yes, we offer expedited shipping options for an additional shipping cost.

Q6: Can I track my shipment?

A: Yes, you can track your shipment using the provided tracking number.

Q7: How long does shipping usually take?

A: Shipping times vary based on the destination and shipping method (Standard International Shipping) 7 to 15 Days.

Q8: Do you offer international shipping outside of the US and UK?

A: Currently, we are offer shipping to selected locations in the United States and the United Kingdom for other Countries/ Destinations please contact us.

Q9: What should I do if my shipment is lost?

A: If your shipment is lost, please contact our customer service team for assistance in resolving the issue.

We hope this FAQ provides helpful information about our products and services. If you have any additional questions, please feel free to reach out to us.